Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unused, unworn, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at creations@craftiqworks.com. Please note that returns must be sent to the following address:
Rua Barão de Joane n307, Vila Nova de Famalicão, Joane 4770-213. 

If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back without a prior return request will not be accepted.

You can always contact us with any questions at creations@craftiqworks.com.

 

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and resolve it.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, such as custom products (e.g., special orders or personalized items). Please contact us if you have questions about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
The fastest way to ensure you receive the item you want is to return the item you have, and once the return is accepted, place a separate order for the new item.

 

14-day EU cooling-off period
Notwithstanding the above, if goods are being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As stated above, your item must be in the same condition you received it: unused, unworn, with tags, and in its original packaging. You will also need proof of purchase.

 

Refunds
We will notify you once we have received and inspected your return and let you know whether the refund was approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please note that it may take some additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at creations@craftiqworks.com.