Shipping policy
Order Processing
All orders are processed on business days, Monday to Friday, excluding national holidays.
After payment confirmation, processing may take 1 to 2 business days. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Methods and Delivery Times
We work with trusted logistics partners to ensure fast and secure deliveries.
Estimated delivery times are:
- Mainland Portugal: 3–5 business days
- Azores and Madeira: 5–10 business days
- Europe: 7–15 business days
These delivery times are estimates and may vary due to external factors such as weather conditions or carrier delays.
Shipping Costs
Shipping costs are automatically calculated at checkout based on the weight, volume, and destination of the order.
We offer free shipping on orders above a certain value (when applicable).
Order Tracking
Once your order has been shipped, you will receive an email with a tracking number and a link to follow your delivery status.
Failed Deliveries
If delivery is not possible due to the recipient’s absence or incorrect address details, the order may be returned to us.
In such cases, reshipping may incur additional shipping costs.
Damages or Delivery Issues
If your order arrives damaged, incomplete, or with signs of tampering, please contact us immediately (preferably within 24 hours) so we can open a claim with the carrier.